Refund Policy

1Delivered digital products

AyaSend products are fulfilled digitally and often immediately. Once airtime or a data bundle has been successfully applied to the submitted mobile number, or a digital gift card has been issued or made available, the purchase may no longer be refundable. Customers are responsible for checking the country, operator, mobile number, email address, brand, and value before confirming an order.

2Failed or undelivered transactions

If payment is accepted but the product fails or is not delivered, AyaSend will review the payment and provider records. When a refund is appropriate, we will initiate it to the original payment method. Uncertain provider outcomes may require manual review before a refund decision can be made.

3Duplicate charges

We investigate reports of duplicate charges. Contact us with the transaction reference, date, amount, and the last four digits of the payment method. Never send a full card number or security code.

4Refund timing

After AyaSend issues a refund, the time required for it to appear depends on the payment provider or bank. These posting times are outside AyaSend's control and may take several business days.

5Fraud, chargebacks, and abuse

AyaSend may pause a review, request additional information, or deny a request involving suspected fraud, abuse, misleading information, repeated disputes, or an attempt to obtain more than one refund. Starting a chargeback or bank dispute may limit our ability to process the same request at the same time.

6Contact AyaSend

Email info@ayasend.com from the address associated with your account. Include the transaction reference and a brief description of the issue. Do not send full card numbers, passwords, or security codes.